Shipping Policy

 Standard Shipping Policy

Effective Date: June 1, 2024

 1. Introduction

At My Luxury Sauna ("we," us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.myluxurysauna.com.

2. Shipping Destinations

  • Countries We Ship To: United States
  • Example States: Arizona, California, Colorado

3. Future Expansion

  • We are continually working to expand our shipping destinations. Please check back regularly for updates.

4. Shipping Costs

  • Standard Shipping: FREE Shipping on all orders shipping to the continental US states with an order value $1000 or higher.
  • Flate Rate Shipping of $55.00 -  Applies to all orders with an order value of $1000 or less.
  • Customs and Duties: We take care of all paperwork associated with cross border shipping
  • No Hidden Fees: All shipping costs are included in the total price for orders with a value of $1000 or more at checkout. There are no extra hidden shipping fees.
  • Crate Delivery Information: See Helpful Delivery Tips section on product pages for more information regarding large crate delivery.

5. Order Handling Time

  • Handling Time: All orders are processed within 1-3 business days of the order being placed. 
  • Order Cut-Off Time: Orders placed before Cut-Off Time, 2:00 PM EST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

6. Estimated Transit Time

  • Transit Time: Typically, transit is expected within 2-9 business days after the order handling time of 1-3 business days. Transit times may vary depending on your location and the product ordered. Orders are not shipped or delivered on weekends or holidays.
  • Total Estimated Transit Time: For items that are in stock, the estimated total delivery time is 12 days. For large custom/made to order items (such as Saunas, cold plunge tubs, hottubs, furniture etc.) please contact our customer service team at support@myluxurysauna.com for build date information and accurate delivery times as they may vary depending on the time of year and volume of orders.
  • Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking details, allowing you to monitor your shipment's progress.

Please Note: Transit times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

7. Order Changes & Address Modifications Policy

  • At My Luxury Sauna, we aim to provide a smooth and efficient shopping experience. Please note the following guidelines regarding changes to orders after shipment:

7.1 Pre-Shipment Order Changes:

If you need to make any changes to your order, such as modifying your items or shipping details, please notify our customer support team at support@myluxurysauna.com immediately. Once an order has been processed and shipped, changes are generally no longer possible.

7.2 Post-Shipment Address Changes:

If you need to modify the delivery address after your order has been shipped, please be aware that a $250 address change fee will apply. This fee helps cover the administrative costs and potential shipping delays incurred by rerouting the package.

**We strongly recommend confirming your shipping details at the time of purchase to avoid additional charges or delays**

8. Missing Items

  • Reporting Missing Items: If any items are missing from your order, contact us within 7 days of receiving your package. Provide your order number and details of the missing item(s).
  • Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
  • International Shipping: Currently, we only ship within the United States. If you are located outside this area, please contact us at support@myluxurysauna.com for inquiries about possible international orders
  • Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly, support@myluxurysauna.com

9. Trucking Company Storage:

  • After a sauna has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna and the trucking company starts to charge storage fees, these storage fees will be the customer's responsibility to provide payment.

10. Shipping Damage:

  • Our suppliers take great care in packaging products. However, if your order arrives damaged, please contact us immediately at support@myluxurysauna.com with photos of the damage, and we will arrange for a replacement or repair.

11. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@myluxurysauna.com
  • Customer Service Phone: 1 (800) 254-3208

Our customer service team is available Monday to Friday, 8 AM to 5 PM EST, excluding Holidays and Weekends.

12. Changes to This Shipping Policy

  • We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.


Thank you for shopping with My Luxury Sauna!
We appreciate your business and are committed to providing you with exceptional service.