Billing Terms & Conditions

Welcome to My Luxury Sauna. These Billing Terms and Conditions outline the terms associated with purchases and payments made on our website, and they are intended to clarify our billing practices and provide transparency for our customers. By making a purchase with My Luxury Sauna, you agree to the following terms.

1. Payment Methods

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and select digital payment options (e.g., PayPal, Apple Pay). All payments must be made in full at the time of purchase.

2. Currency

All prices listed on our website are in U.S. dollars (USD). Any exchange rate charges or fees imposed by your financial institution for currency conversion are your responsibility.

3. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation via email, which will include order details, billing information, and shipping address. Please review the details and contact us immediately at support@myluxurysauna.com if there are any errors or discrepancies.

4. Pricing and Availability

All prices are subject to change without prior notice. We strive to ensure that all items listed on our site are accurately priced and available; however, pricing errors or stock changes may occur. If a pricing error is identified after your order has been placed, we will contact you to confirm whether you wish to proceed with the order at the corrected price.

5. Custom Orders

Some of our products are custom-made to order. Please note that once a custom order has been confirmed and payment has been processed, it may not be canceled or refunded. We recommend that you carefully review your custom order details before finalizing the purchase.

6. Billing Disputes

If you encounter any discrepancies on your bill or have concerns regarding a charge, please contact our customer support team at support@myluxurysauna.com within 14 days of receiving the charge on your billing statement. We will work with you to resolve the issue promptly.

7. Taxes

All applicable sales taxes will be calculated and added to the order total at checkout based on the shipping address. Customers are responsible for any additional taxes or import duties that may apply in their respective regions.

8. Refunds and Cancellations

Refunds and cancellations are subject to our Return Policy. Certain items, especially custom-made or special-order products, may not be eligible for refunds. For more information, please refer to our Return Policy page.

9. Changes to Billing Terms and Conditions

My Luxury Sauna reserves the right to modify these Billing Terms and Conditions at any time. Changes will be effective immediately upon posting. We encourage you to review this page periodically for updates.

For any questions or additional assistance, please contact our support team at support@myluxurysauna.com.